All sales are final, we will assist you in resolving any technical issues, if your prepaid calling card or phone card develops a technical fault you should always contact the customer service number of the phone card provider prior to contacting Euro Calling Cards, if a technical issue cannot be resolved, we will endeavor to exchange your calling card upon confirmation from the calling card provider that a credit has been issued and the fault cannot be resolved.

Where there is only a partial balance a credit may be applied in the case that we can not match the denomination of the remaining credit balance. In the case where payment is taken and no pin details are allocated it is the purchasers responsibility to notify Euro Calling Cards upon which time the required pin and access details will be send immediately.

Euro Calling Cards acts as an agent on behalf of telecom providers, Euro Calling Cards will not accept responsibility in the case that any service is suspended or the loss of service due to any bankruptcy or liquidation of any of our suppliers.

In such case Euro Calling Cards will provide you with the company details related to the provider of the service relating to the product you have purchased.