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Frequently Asked Questions
Got a question?
Have Question about our product ?
We post the most common questions if you have further questions, please feel free to contact us
We post the most common questions if you have further questions, please feel free to contact us
Q 1. How do you
sell these calling cards? - Click to open
We deliver all our products online, which means that you will not get the physical
phone cards in your mail. All you need to use a phone card is a Freephone/Local
Access Number and Personal Identification Number (PIN) for the card. We deliver
all this information instantly to your account with us once the transaction is successful.
Q 2. Who do I
contact in case I need help? - Click to open
We have a customer support. You can chat with a representative online using
the live chat functionality or simply call us at the number in the contact us section
to talk to a representative. We will be happy to assist you.
Q 3. WHOLESALE
& RESELLERS? - Click to open
We are actively looking for retail partners and distributors for our wide range
of calling card and prepaid card products in the UK, Europe and worldwide. Please
join us in partnership to bring the best brands and the best rate prepaid products
to a wide audience. Please contact us via Email with your requirements and one our
representatives will get back to you as soon as possible.
Q 4. ) Will some
additional charges be levied on the local access number I am calling from? - Click
to open
Access number 0800 is free phone. Other access numbers are chargeable. You have
to contact your service provider to find out the charges.
Q 5. Where is
this card service available? - Click to open
This service is available in UK and countries in Europe where available only.
Q 6. Where can I call
using calling cards? - Click to open
You can call worldwide from UK using our cards.
Q 7. What is the advantage
of using these calling cards? - Click to open
Our service is available online and calling cards and mobile vouchers can be purchased
and used instantly. You can make calls anytime and anywhere and from any land phone
or mobile. We also have a wide range of cards to suit your needs. Our cards are
easy-to-buy and easy-to-use.
Q 8. What are your
operating hours? Can I buy calling cards in the middle of the night? - Click to
open
You may buy phone cards from us in the middle
of the night from the comfort of your home. No more driving down to a store that
sells phone cards or waiting for their opening hours.
Q 9. What are my payment
options? - Click to open
You can use a Credit or Debit card with an UK billing address to buy a calling card.
We accept a valid Credit/Debit card via our secure transaction page on our secure
transaction page on our website.
Q 10. From what phones
can I call? - Click to open
You can make a call from any UK phone. It can be a land phone, a mobile or even
a public phone.
Q 11. Can I call within
UK using calling cards? - Click to open
Yes, you can make calls within UK too.
Q 12. Are these cards
available in shops? - Click to open
Our primary sales channel is online. It saves you the trouble of going to a shop
to buy the cards. Our cards are easy-to-buy and easy-to-use.
Q 13. What service
does EuroCallingCards provide? - Click to open
EuroCallingCards.com is an UK based online international calling card and mobile
phone top-up provider. We offer a range of reasonably priced calling cards and also
instant top-up for mobile phones online.
Q 14. What is the minimum
age for registration? - Click to open
You should have a valid Credit/Debit Card in your name. The minimum age when most
Credit/Debit cards are issued is 18.
Q 15. I want to edit
my personal information? - Click to open
The next time you login you will find the option EDIT DETAILS in My Account section
where you can update your billing details.
Q 16. How soon can
I make calls? - Click to open
As soon as your account is activated you can start making calls.
Q 17. Do my details
have to match the Credit/Debit card I am using to buy the cards? - Click to open
Yes, the card you are using should have the same billing address as your contact
details. Your card will be blocked if there is an address mismatch.
Q 18. Are my contact
details secure? - Click to open
Your contact details are safe with us. We do not pass on any information. It is
for our office use only.
Q 19. Do I have to
give my credit card details to buy a calling card? - Click to open
Yes, for a successful online transaction Credit/Debit card details has to be provided.
Q 20. How do I change
my contact details? - Click to open
While purchasing a card and making the payment on our website you will find the
option EDIT DETAILS where you can update your billing details.
Q 21. How long will
it take to activate my account? - Click to open
After successful payment transaction the card and PIN are sent to your account on
our website instantly. So your account is active immediately. A mail is sent to
your email id to confirm your purchase.
Q 22. How do I register?
- Click to open
It's a simple process. On our website go to the Register section. Fill in the contact
details and click on REGISTER NOW.
Q 23. Is there any
other payment method apart from Credit and Debit card? - Click to open
Yes, we allow payments from instant bank transfers.
Q 24. I want a refund
on my card? - Click to open
Refund is allowed only if there is a technical fault with the PIN of your card and
you cannot use it.
Q 25. Which payment
card can I use to buy calling cards? - Click to open
We accept Mastercard, Visa, Visa Electron, Visa Debit, Switch, Maestro, Solo cards.
We accept a valid Credit/Debit card via our secure transaction page on our website.
Q 26. What should
I do if I have a problem using my calling card? - Click to open
The best thing to do is to call the customer service number we provide with your
PIN. This free phone number connects you to the service department at the company
that controls the access number and value of the PINs for their phone card. However,
if you do not receive proper attention, please feel free to give us a call.
Q 27. What is the
advantage of using calling cards? - Click to open
By using calling cards you can make calls at a cheaper rate. You can buy and use
these cards as per your need. You can avoid excessive phone bills.
Q 28. My calling card
is blocked. What should I do? - Click to open
Please contact the customer service of the particular calling card at the customer
care number given below the access number of the calling card. In case you cannot
find this number, please contact the EuroCallingCards support team who will be able
to help you.
Q 29. If I experience
a problem with my calling card then who do I speak to? - Click to open
You will have to call the appropriate customer service team dealing with the calling
card. The customer service numbers for each card is listed in the card details.
Q 30. I still have
credit on my Card but my PIN is invalid. What should I do? - Click to open
All calling cards have an expiry period. Please contact customer services of the
appropriate card for any query regarding faults.
Q 31. I have moved
temporarily out of UK but I still have my UK phone. Can I still make calls? - Click
to open
Yes, you can continue to make calls as long as your card billing address and contact
details are in UK.
Q 32. How do I know
which card is best for me? - Click to open
You can choose from the wide range on our website by selecting the country you wish
to call. You can even contact our customer support to find out which card is best
for you.
Q 33. How do I buy
a calling card? - Click to open
Select the card(s) you wish to buy and add to cart. Then click on CHECK OUT option.
Then sign in with your username and password. If you are not a registered member,
you need to register now. Make payment using a Credit or a Debit card issued in
UK.
Q 34. Do I need to
type in my details every time I buy a card? - Click to open
Yes. We do not store your credit card details and you will have to enter your card
details which are then passed directly via the secure payment page to the payment
gateway.
Q 35. WWill the quality
of a call made with a calling card be different from a regular call? - Click to
open
The quality of call will not differ if you use a calling card.
Q 36. Will it be cheaper
to call during off-peak hours? - Click to open
The call rate for a particular country from a particular card and phone is same
at all hours of the day and week. So you can call at any time.
Q 37. Is there a minimum
or maximum order limit? - Click to open
There is no minimum order limit. The maximum order limit per transaction value is
£40.
Q 38. WhIs it cheaper
to call a land phone than a mobile? - Click to open
Yes, for most countries calling a land phone is cheaper than calling a mobile. But
this may not always be the case. Please contact the customer support of the particular
card to find out more.
Q 39.I am getting
less talk time than the minutes advertised on the card? - Click to open
The connection and maintenance charges are included in the price of the card. These
are charged when you dial your PIN to make a call. So you do not get the exact minutes
advertised in your calling card.
Q 40. How do I make
calls? - Click to open
First dial the Access number. The voice automated system will ask you to dial the
PIN number. Dial the PIN number and your credit will be announced. You will be asked
TO dial your destination number. Dial as 00country code + area code + the destination
number.
Q 41. How do I login
to my account? - Click to open
Click on the Login link at the top of the website. Enter your username and password
to login.
Q 42. How do I deactivate
my account? - Click to open
You can deactivate your account by calling our customer care or getting in touch
with us via email.
Q 43. Can I use these
cards on my mobile phone to call other countries, and if so how much extra does
it cost? - Click to open
Yes. The charges to call the Access Number from your mobile depend on your mobile
tariff and how much your mobile operator charges you. Most line-rental phones allow
free minutes to local numbers and can be used to call the local Access Number.
Q 44. Can I use the
same card to call many countries? - Click to open
Yes, International Calling cards allow you to call any destination in the world,
unless explicitly stated otherwise. However, some cards work best for a particular
country. Our customer support can help you in selecting the right card.
Q 45. Are the call
rates fixed? - Click to open
Call rates depend on the country you are calling. We advertise call rates as the
maximum allowed minutes, it may vary depending upon a number of factors and charges.
Q 46. What is PIN?
- Click to open
PIN is the Personal Identification Number that is assigned to a particular card.
It is like a password for the card to prevent unauthorised use.
Q 47. My PIN is not
working? - Click to open
Calling card manufacturers usually change access numbers when they change carriers.
The result is that they have some batch of cards with the old access number and
some new batch with the new access numbers. Sometimes even up to 3 access numbers
thus causing PINs to be invalid when using a different access number. Please make
sure to try ALL the access numbers that were given to you before contacting us.
Most of the time, using a wrong access number causes 'Invalid PIN problem.' However,
if you tried all the access numbers and it is still not working, please do not hesitate
to contact us right away.
Q 48. I have forgotten
my PIN? - Click to open
Please go to My Account section of our website to see your PIN. If you do not find
it then contact our customer care.
Q 49. How do I get
my PIN? - Click to open
TAfter successful online transaction you can find your card and PIN in My Account
section of our website. We do not send the PIN to your mail id.
Q 50. I did not get
my PIN? - Click to open
The PIN can be found in the My Account section of our website. Contact our customer
care if you still cannot find your PIN.
Q 52. How secure is
the payment transaction? - Click to open
We are Security Metrics SSL secured. During payment you are on a secure payment
page on the server. The transaction is then encrypted using the highest industry
standard SSL technology. Our customers credit card information is encrypted in our
database. We do not have access to your credit card number. The full credit card
number is passed only to the bank during the authorisation process.
Q 53. What happens
to the data I provide to you? - Click to open
The data is stored with us for our office use. EuroCalling Cards are the sole owner
of the information collected on this site. We will not sell, share, or rent this
information to others in ways different from what is disclosed in this statement.
Q 54. Can someone
else use my calling card without my knowledge? - Click to open
It is not possible for anyone to make calls without your knowledge. Of course if
you allow PIN access to someone you know then he or she can use it but not without
your consent.
Q 55. Are my personal
details secure with you? - Click to open
Your personal details are absolutely safe with us. We do not pass them on. We do
not share personally identifiable data with other companies, except as necessary
to fulfill a transaction you have requested (i.e. your credit card company).
Q 56. Are there any
other ways to contact you? - Click to open
We are providing phone support Weekdays Only(8:30 AM to 5:30 PM) or You can chat live to our staff anytime using
our online Chat Support feature alternatively you can send us an email and we shall
respond as soon as possible.
Q 57. I have a question
which is not answered in the FAQ? - Click to open
Please contact customer care and we shall respond to your question as soon as possible.
Euro Calling Cards
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